ISO/IEC 20000-1 Certification

IT Service Management Systems (ITSM)

ISO/IEC 20000-1

Accredited by: ČIA

Provided by: LL-C (Certification) Czech Republic a.s.

What is ISO 20000?

ISO/IEC 20000-1 is the internationally recognized standard for IT Service Management Systems (ITSM). It defines the requirements for effective management of IT services and supports companies in making their IT processes more efficient, secure, and cost-effective.

An IT service management system in accordance with ISO/IEC 20000-1 helps you to:

optimize processes,
reduce costs,
avoid system failures, and
ensure the long-term quality and reliability of your IT services.

The standard is based on the principles of the IT Infrastructure Library (ITIL) and replaced the former BS 15000 standard. It is intended for companies of all sizes that provide or manage IT services – internally or externally.

ISO/IEC 20000-1 Requirements

A certified IT Service Management System (ITSM) includes:

Data protection and access control – only authorized persons have access
Provision of resources and contingency plans in the event of IT failures
Continuous improvement and process monitoring
Planning, implementation, and evaluation of IT services
Regular software and hardware updates, as well as risk assessment of critical activities

Benefits of ISO/IEC 20000-1 Certification

Increased security and protection of sensitive IT data
Improved service quality and customer satisfaction
Cost reduction and greater efficiency through optimized processes
Prevention of unexpected system failures and data loss
Faster adaptation to technological changes and innovation
Strengthened competitiveness in the IT market
Integration with other standards (e.g. ISO/IEC 27001) for holistic IT management